• Women's Sports
    • Basketball
    • Hockey
    • Volleyball
    • Soccer
    • Futsal
  • Men's Sports
    • Basketball
    • Hockey
    • Volleyball
    • Soccer
    • Futsal
  • Members
    • Ambrose University
    • University of Alberta - Augustana
    • Briercrest College
    • Concordia University of Edmonton
    • GPRC
    • Keyano College
    • The King's University
    • Lakeland College
    • Lethbridge College
    • MacEwan University
    • Medicine Hat College
    • NAIT
    • Olds College
    • Portage College
    • Red Deer College
    • SAIT
    • St. Mary's University
  • ACAC
  • CCAA
Login

Video Troubleshooting

Video playback isn't working; my player shows a black screen

It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and try again. If issues persist, please see the additional troubleshooting steps below.

The video player shows an error "Network Error" or "Decode Error"

This generally occurs when the live stream venue is having internet connectivity issues. Try refreshing the page in a few minutes to see if these issues have been resolved.

Additional troubleshooting steps

  1. Ensure you have a supported browser. View supported browsers
    Supported Browsers and Devices:
    • Windows - Internet Explorer (Version 11 or newer)
    • Windows - Chrome (Version 38 or newer)
    • Windows - Firefox (Version 36 or newer)
    • Mac - Safari (Version 8.2.5 or newer)
    • iPad - 2 and later (iOS9 or newer)
    • iPhone - 5 and later (iOS9 or newer)
    • Android - (Version 4.4 or newer)
  2. Check your internet speed to make sure your internet is fast enough for smooth playback. We recommend a minimum internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event content. How fast is my internet?
    You can test your internet speed by using a service such as www.speedtest.net. If your download speed is slower, your viewing experience may be degraded. Please note that viewing a live video stream over a wireless connection can be unreliable.
  3. Disable ad-blockers or other browser extensions that may be interfering with the page.
  4. "Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or "Cmd-Shift-R" on Mac.
  5. Close all instances of your browser then relaunch the browser and try again.
  6. Clear your browser cache. You can find instructions for clearing your cache here.
  7. If problems persist, it may be a problem at the live stream venue. Please try again later.
  • Women's Sports
    • Basketball
    • Hockey
    • Volleyball
    • Soccer
    • Futsal
  • Men's Sports
    • Basketball
    • Hockey
    • Volleyball
    • Soccer
    • Futsal
  • Members
    • Ambrose University
    • University of Alberta - Augustana
    • Briercrest College
    • Concordia University of Edmonton
    • GPRC
    • Keyano College
    • The King's University
    • Lakeland College
    • Lethbridge College
    • MacEwan University
    • Medicine Hat College
    • NAIT
    • Olds College
    • Portage College
    • Red Deer College
    • SAIT
    • St. Mary's University
  • ACAC
  • CCAA
  • Login
  • Video Troubleshooting

Keyano at Lethbridge


Sport Futsal / Women's
Venue Lethbridge
Category: 2018 Women's Futsal Championship
Event Date: Mar 10, 2018 at 2:35 pm MST
Share On
YOU MAY ALSO LIKE...
2019 Women's Basketball Championship - Gold Medal Game
Gold: Winner Game #7 vs Winner Game #8
Publish Date: March 2, 2019
2019 Women's Basketball Championship - Bronze Medal Game
Bronze: Loser Game #7 vs Loser Game #8​
Publish Date: March 2, 2019
2019 Women's Basketball Championship - 5th/6th Place
Winner Game #5 vs Winner Game #6
Publish Date: March 2, 2019
2019 Women's Basketball Championship Game 8
Winner Game #3 vs Winner Game #4
Publish Date: March 2, 2019
Worldplay
© Copyright 2019 ACACTV. All Rights Reserved
Terms Of UseContact Us